At Big Elephant, we are committed to providing you with the best possible shopping experience. We want you to be happy with your purchase and receive it in a timely and efficient manner. That's why we have created this shipping policy to provide you with all the information you need to know about our shipping process.
We offer free standard shipping on all orders within the United States, 10$ for expected shipping For other countries, orders under $50, we charge a flat rate of $10 for standard shipping, free shipping for orders over $50, 25$ for expected shipping.
We ship all orders via USPS or others. Depending on your location, shipping times may vary. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
Order Processing Time
Orders are typically processed within 2 business days after they are placed. Once your order has been processed, you will receive a confirmation email with your tracking number. Please note that during peak seasons or holidays, processing times may be longer than usual.
Delivery times vary depending on your location and the shipping method you select. Standard shipping usually takes 5-10 business days, while expedited shipping takes 3-5 business days. Please note that delivery times may be delayed due to unforeseen circumstances, such as weather or other natural disasters.
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website. If you have any questions or concerns about your order, please contact our customer service team at email@example.com.
Returns and Exchanges
If you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our Returns and Exchanges page for more information.
If you have any further questions about our shipping policy, please contact our customer service team at firstname.lastname@example.org. We are always here to help!