FAQ

Frequently Asked Questions

How do I find the right size?

Each product page lists size options by age and size range. If your child is between sizes, we recommend sizing up for a more comfortable fit.

What is your return policy?

We accept returns within 30 days of delivery. Please see our Refund & Return Policy for full details.

Do you offer free shipping?

Yes — orders over $100 ship free. See our Shipping Policy for delivery details.

How can I contact you?

Email us anytime at support@bigelephant.com, or visit our Contact page.