FAQ

Frequently Asked Questions

How do I find the right size?

Each product page lists size options by age and size range. If your child is between sizes, we recommend sizing up for a more comfortable fit.

What is your return policy?

We accept returns within 30 days of delivery. Please see our Refund & Return Policy for full details.

Do you offer free shipping?

Yes — orders over $100 ship free. See our Shipping Policy for delivery details.

How can I contact you?

Email us anytime at support@bigelephant.com, or visit our Contact page.

Are training pants a replacement for diapers?

No. Training pants have limited absorbency by design: they help catch small accidents and let your child feel a little dampness, which helps them learn their body's cues. For naps, overnight and long outings, a diaper is still the better choice.

How many pairs of training pants do we need?

Most families keep 6-10 pairs in rotation during active training, so a clean, dry pair is always ready while the others are in the wash.

How do I wash training pants?

Machine wash cold with like colors and tumble dry low. Washing before the first use improves absorbency.

How do reusable swim diapers work?

Swim diapers are made to contain solids and not swell up in the water. They have minimal absorbency by design, so change your baby soon after leaving the water. Ours are washable and reusable, with an adjustable fit from XS to XXL.

When should we start potty training?

Every child is ready at a different time. Common signs are staying dry for longer stretches, showing interest in the toilet, and being able to pull pants up and down. Training pants are a gentle middle step whenever you decide to start.